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Contact
xo@dolorispetunia.com

Frequently Asked Questions

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Can I customize my Doloris Petunia dress?

Doloris Petunia dress customizations such as size, color, skirt & sleeve length are noted, when available, on each product description page.

How long does it take for a Doloris Petunia dress to be made?

We hand stitch, bead & finish each of our made-to-order dresses. Due to order volume & the complexity of our designs, the dress will ship to you 8 weeks from the date the order is placed. We recommend that you leave 2-3 weeks prior to the event date, in case you choose to make any alterations.

Is it possible to alter a Doloris Petunia Dress?

Every child’s body is different, therefore,  we encourage you to measure your child prior to placing your order to ensure that you are selecting the size that is best for your child's measurements. We make allowances in fabric for alterations & growth, so it is easy for alterations to be made. If you have concerns about sizing, we highly recommend ordering a Doloris Petunia Sizer to ensure your dress arrives as you'd like it to fit. The cost of a sizer will be credited to your final order.

Can I cancel my order?

We realize that circumstances can change, therefore we allow for the flexibility of cancelling or changing an order within 7 days of the order being placed. After 7 days the order is 100% confirmed & cannot be canceled, changed or returned as each dress is made-to-order.

Can I order a swatch of the fabric?

For an added layer of assurance regarding fabric colors or textures, please consider ordering one of our Doloris Petunia Swatches so you can verify the best fit for your event. The cost of the Swatch (less shipping) will be credited to your final order at the time of your dress purchase.

Can I order my Doloris Petunia dress in other colors?

At the moment, all available colors are listed for sale on our website. However, we often add  new colors, so please do not hesitate to let us know which colors you would like to see by emailing us at xo@dolorispetunia.com.

Can I see the dresses in person?

We have trunk shows and pop-up opportunities throughout the year. To be notified, please take a moment to sign up with Doloris Petunia with your email. If you are a retailer or brand interested in hosting a trunk show or pop-up, please email us at xo@dolorispetunia.com.

Can I place a rush order?

We will gladly make every effort to accommodate your particular timeline, however this will depend on the dress selected & the timeline required. Please contact us at xo@dolorispetunia.com before placing your order to determine if we can accommodate your timeline.

What is the fee for a rush order ?

If a rush order is possible a surcharge of 25% of the order value will be applied. This charge does not include shipping.

How does the dress get shipped?

Free ground shipping for U.S. orders over $250.  Expedited & international shipping are available at checkout for an additional charge.  

Can I track the shipment?

Yes, you will receive an email confirmation with tracking information when your order ships.

How will my Doloris Petunia dress arrive?

Your dress will arrive in a Doloris Petunia garment bag that can be used to transport the dress as well as keeping it tucked away until she is ready to pass it down.

How do I determine the best size to order?

Please reference our size guide & measurement instructions to determine the right size for your child. For an added layer of assurance regarding sizing, please consider ordering one of our Doloris Petunia Sizers so you can verify the best fit on your child. The cost of the Sizer (less shipping) will be credited to your final order at the time of your dress purchase. 

How do I find a tailor if alterations are needed?

All of our designs are able to be altered by a skilled seamstress. We suggest asking your local bridal shop for a referral.

Do I need to wash my dress before my child wears it?

It is not necessary to clean a Doloris Petunia dress prior to wearing it as we use ecologically & allergen friendly dyes & soaps in the creation of all our handmade garments. However, should you wish to wash or clean your dress, we suggest dry cleaning.

How do I care for a Doloris Petunia Dress?

We suggest dry clean only. We provide garment bags & hangers for long term care.

How much smaller or larger can a Doloris Petunia Dress be altered to be?

We leave seam allowance for the Doloris Petunia dress to be taken up or down a full size so as to ensure that it can be passed down for years to come.

Can I buy the accessories I see in your photos?

At the moment we are not selling accessories, but please check back soon as we have plans to add them in the near future.